Conditions générales de vente

We guarantee our pens for 1 year against faulty workmanship, refills exempt. Please return your pen (at your cost) for a free replacement or repair. All returns should be sent by 'signed for' delivery and in the original packaging or similar to prevent further damage.

All orders are sent within a day of receipt and you will be advised of the tracking  number.

If you buy goods and service from us we may need you to provide your name, address, email address, payment details or other details.

We will always attempt to be as accurate as possible with our product descriptions and pricing, however we unable to warrant the product descriptions or other content of the website is accurate, complete, reliable, current or error-free. If a product you order is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

From, time to time we may ask for your opinion/reviews on the products purchased. We may use the reviews around this site lartigollewood.com to confirm quality to other customers.

Lartigollewood.com reserves the right at any given time to revise its prices without notice. All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company for whatever reason.All prices are in British Pounds Sterling unless stated otherwise.

It is your obligation to enter the correct delivery address details at time of ordering. Should you enter the wrong delivery address, we are not obliged to re-send the order to the correct address at our expense. All orders will be despatched within 1-3 working days after payment received. These will be sent by  tracked courier. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn it has not been received we will lodge enquiries with the courier service to ensure delivery occurs as soon as possible thereafter.You agree that when the courier services are satisfied the order has been delivered or collected, then the delivery of the order has been made within the terms of the agreement between you and us.

In spite of our efforts, there can sometimes be unforeseen delays in a delivery. If your order appears to be late it may be worthwhile checking online with the given tracking number as it is possible they may already have tried to deliver your parcel but were unable to do so. If you do not receive your good(s) after 30 days, please use the “contact us” page and we will make further enquiries with the carrier. 

As a customer, you have the right to cancel the contract for the purchase of one or more items in your order starting from the time you place your order up to 14 days after you receive your items. If you do wish to cancel, then please can we ask you use the “contact us” page stating the reason for the return as “Contract Cancellation” and we will reply detailing the process and correct return address. Please note you have a responsibility to take reasonable care of the goods until you return them to us.Please note you will be responsible for the costs of returning the items to us. If you order the wrong item and wish to return, it will then be your responsibility for the return postage costs.when we receive notification of the cancellation of your order, we will refund the relevant part of the purchase price for that item within 30 days once we have examined the item to ensure that it can be re-sold.